Do you make all your products yourself?
No. I am a goldsmith so all the jewelry is handmade by me and I hope to be able to increase the in-house products in time. Anything handmade or adapted by myself will have that stated in the descriptions. The rest of products on offer are all sourced from other makers and/or esoteric wholesalers. For many reasons I try to source all my products from within the EU. If you are unsure of or want clarification on the origin of a particular item just drop me a line and I'll answer to the best of my ability.
Do you accept returns?
In line with EU law I accept returns for any reason up to 14 days after receipt. Items must be returned in original and unused condition, including original packaging, for a full refund. This policy extends to all of my international customers. In the event of a returning item being lost in transit proof of postage i.e tracking must be provided. Items returned in a damaged or used condition will be subject to a charge.
What happens if an item arrives damaged?
Let me know immediately. If possible when the outer packaging is damaged do not accept the delivery, return to sender and file a damage report with the mailman. In all events please record photographic evidence of the damage so that I can include that in my insurance claim.
What happens if my order does not arrive?
Let me know! I am more than happy to work with my customers to ensure that they receive their orders in a reasonable timeframe. International orders can take up to 6 weeks to arrive, if this 6 weeks point has passed and the package cannot be found via the tracking number then you will be either refunded or a replacement item will be sent out.